1. Liability Transfer & Damage in Transit

• Once the appliance leaves our premises, all liability transfers to the customer. Any damage (scratches, dents, or mechanical faults) during transit is the customer's sole responsibility.
• Our warranty covers mechanical and electrical faults only — it strictly excludes damage caused by improper transport or handling.

2. Warranty Return Policy (Return to Store)

• For a valid warranty claim, the customer is responsible for returning the appliance to our store at their own expense for inspection and repair/replacement.
• If you require our team to collect and redeliver, a Standard Delivery Charge will apply.

3. Vehicle & Lifting Requirements

• We strongly recommend at least two people for pickup. Loading may be restricted if you arrive alone.
• You must bring an appropriate vehicle with sufficient height (e.g., Ute or Van).
• We strictly refuse sales if you attempt to transport fridges or washing machines lying down in a standard car.
• ⚠️ Transporting a fridge horizontally causes compressor oil leakage, which voids the warranty immediately. If laid down, the fridge must sit upright for at least 12–24 hours before plugging in.

4. Pre-Pickup Inspection & Verification

• We will demonstrate the appliance is in 100% working order in your presence before handover.
• Item condition at pickup is recorded via store CCTV and photos/videos for quality control and mutual protection.